top of page


Self-service Solutions: A Breakthrough in CX Strategy in 2023
In the ever-evolving landscape of customer experience (CX), 2023 has been a year of significant breakthroughs. One of the most...
Anton Safonov
Aug 13, 20233 min read
3
0


Celebrating Exceptional Customer Experiences - Bungie Studios
Bungie Studios, one of the most beloved game developers in the industry, is famous for creating the Halo franchise. While they have...
Anton Safonov
Jul 17, 20232 min read
3
0


Customer Experience Strategy 101
A customer experience strategy is a plan that guides how a brand delivers CX across all touchpoints and channels. A customer experience...
Anton Safonov
Jul 17, 20232 min read
2
0


Strategies for Creating Memorable Experiences
In today's ever-evolving business environment, simply meeting customers' needs isn't enough. To truly thrive and succeed, organizations...
Anton Safonov
Jul 17, 20232 min read
3
0


Scaling Your Business: Why Effective Processes & Procedures are the Keys to Success
As entrepreneurs, we're always on the lookout for ways to take our businesses to new heights. But growth isn't just about pursuing more...
Anton Safonov
Jul 17, 20231 min read
4
0


Building Your Customer Focused Vision
As leaders, it's imperative that we continually inspire our teams with a clear, compelling vision – one that puts the customer at its...
Anton Safonov
Jul 17, 20232 min read
1
0


Boosting Business Productivity: Lessons from the Masters of Customer Experience
From the digital corridors of Amazon to the magic-filled parks of Disney, exceptional customer experiences have always been the...
Anton Safonov
Jul 17, 20232 min read
4
0


Celebrating Exceptional Customer Experiences - Graduate Hotels
Let's continue to explore the captivating world of exceptional customer experiences and draw inspiration from a heartwarming story that...
Anton Safonov
Jul 17, 20232 min read
4
0


The Power of Storytelling: Revolutionizing Customer Experience Strategy
Fueled by a vibrant discussion and echoing the resounding clamor from our readers, we're diving headfirst into the enthralling saga of...
Anton Safonov
Jul 17, 20233 min read
1
0


The Power of Personalization: Redefining the Customer Experience through Data
Discover how businesses can utilize #DataAnalytics to offer tailored experiences, predict trends, and enhance customer engagement. Tackle...
Anton Safonov
Jul 17, 20233 min read
4
0


The Omnichannel Imperative: Mastering the Art of Seamless Customer Experience
In the digital era, the boundaries between the online and offline worlds have become increasingly blurred. In this evolving landscape,...
Anton Safonov
Jul 17, 20232 min read
2
0


The Power of the Weekend (and Storytelling)
Once upon a time, in a land not too far away, there lived an extraordinary long weekend. It was filled with sun-soaked adventures,...
Anton Safonov
Jul 17, 20232 min read
2
0


Aquarius in the Field - Industries We Cover
Aquarius Hospitality Solutions is a leading consulting firm dedicated to empowering businesses with transformative customer experience...
Anton Safonov
Jul 17, 20232 min read
2
0


Raising the Totem: Culture, Vision, and the Bedrock of Extraordinary Customer Experience
How high are culture and vision on your customer experience strategy totem pole? 🔥 Hot off the press by popular demand from Aquarius...
Anton Safonov
Jul 17, 20233 min read
2
0


Illuminating The Path to Customer Satisfaction: A Deep Dive into Customer Journey Mapping
🎭 Imagine if your business was a movie... Would your customers be the stars, or just extras in the background? At Aquarius Hospitality...
Anton Safonov
Jul 17, 20233 min read
3
0


Good Reads: Think and Grow Rich by Napoleon Hill
🔥 Success isn't reserved for a select few - it's accessible to everyone. And, believe it or not, it's actually in our hands. What's the...
Anton Safonov
Jul 17, 20232 min read
3
0


Women in Travel THRIVE recognizes Aquarius Co-Founder Michelle Jensen Session
Join us in congratulating Women in Travel THRIVE's June 2023 empowerment resource winner, Michelle Jensen Session!! Michelle is a...
Anton Safonov
Jul 17, 20231 min read
9
0


5 CX Strategies That Were Game Changers in 2023 and Why They Worked
This article explores the power of hyper-personalization with AI, the rise of emotional analytics, the shift towards customer journey...
Anton Safonov
Jul 17, 20232 min read
3
0


Honey on Toast - Adding that Something Extra
Ever felt like your #CXStrategy could use some extra buzz? 🐝 Whether you're serving customers in hospitality, retail, finance,...
Anton Safonov
Jul 17, 20231 min read
6
0


Sustainability and CX: How Green Practices Influenced Customer Satisfaction in 2023
Are sustainable practices just good for the planet, or can they positively influence your customer experience too? In our latest article,...
Anton Safonov
Jul 17, 20233 min read
5
0
bottom of page